Customer Experience is essential to us, so this role is crucial to keeping our clients delighted, which is our success. No experience in the industry is required.
Coachable early-stage or later-stage professionals that don't yet have experience in this industry....or coachable mums with kids in school looking for a job that can fit into your life. This is for you…
Wouldn't you rather be in a job that involves making a real difference in people’s lives? Are you looking for a team that will support and challenge you to grow and be better?
Put your organization skills, people skills, phone manner, computer skills, strong desire to help others, and passion for great service to use.
Life Balance Chiropractic Centre is looking for new part-time Clinic Assistants/Receptionists for our busy and expanding Poole Clinic.
Position Title: Clinic Assistant/Receptionist
Location: Poole, Dorset, UK
Job Type: Part-time, Permanent (3 - 4 + shifts per week over 19-25 hours plus overtime when required
The required shifts for this position are between 7.30 am-1.30 pm and 1.30pm-7.45pm.
Wednesday mornings 8.40 am-12.00 pm.
1 Saturday a month is required.
Salary: £12.44 per hour (rising to £13.06 after probation) + OTE of £135 bonus per month
Who We Are: Life Balance Chiropractic Centre is the UK's leading family-friendly chiropractic provider, known for patient care excellence. Our mission is to help our community make better health decisions and achieve their goals. Join our friendly, fun, and caring team in Poole.
What We Offer:
- Fully supplemented chiropractic care
- Bi-annual team building days and team socials.
- Training and support for career development
- Company pension scheme
- Company discount perks scheme and life insurance (3x salary)
- Competitive salary with team bonuses
- 28 days paid holiday (inclusive of bank holidays) (pro-rata)
Role Overview:
We seek coachable and motivated individuals to join our team as Clinic Assistants/Receptionists. No industry experience is required.
In this position; you will play a key role in delivering customer delight and serving more people in our community through community outreach and follow-up.
Key Responsibilities:
- Greet patients with a smile and provide excellent customer service
- Handle phone calls, SMS, and emails , including follow-with, rescheduling no-shows, cancels and reactivation of past clients.
- Manage inbound and outbound sales enquiries and schedule appointments
- Follow proven processes using a checklist-first approach
- Take payments and maintain client account database
- Ensure the clinic is clean and tidy
- Assist chiropractors with patient care and administrative tasks ,such as accurate cashing up, inventory, and current promotions.
- Participate in marketing campaigns and social media posts
- Attend regular training and cover for teammates as needed
Requirements:
- Ability to work at least 19 hours per week and one Saturday morning per month.
- Excellent written, verbal, and interpersonal communication skills
- Attention to detail and professionalism
- Strong organizational and IT skills
- 2 years of customer experience preferred but not essential
- Coachable, self-motivated, and eager to learn
- Reliable, punctual, and a team player
- Uses system thinking for recurring tasks and challenges
- Align with our core values: Honesty, Humility, Vulnerability, Courage, Curiosity, and Greatness
- Good account handling and call handling skills (desirable but not necessary)
- Appointment setting, Inbound Sales rep experience (desirable but not necessary)
Application Process:
- Attach your personalized CV and cover letter
- Complete the application form questions
- Participate in an initial online chat
- Attend a final interview
Join us at Life Balance Chiropractic Centre and be part of a team dedicated to excellence, personal growth, and making a real difference in our community's health and well-being.