Customer Experience is really important to us, so this role is crucial to keeping our clients delighted which is our success. No experience in the industry is required.

Coachable early-stage or later-stage professionals that don't yet have experience in this industry....or coachable mums with kids in school looking for a job that can fit into your life. This is for you…

Wouldn't you rather be in a job that involves making a real difference in people’s lives? Are you looking for a team that will support and challenge you to grow and be better?

Put your organization skills, people skills, phone manner, computer skills and a strong desire to help others and passion for great service to use.

Life Balance Chiropractic Centre is looking for new part-time Clinic Assistants/Receptionists for our busy and expanding Poole Clinic. The role advertised is for 3 to 4 shifts per week plus overtime when required. The required shifts for this position are a combination of 7.30am-1.30 pm and 1.30pm-7.40pm. Wednesday mornings 9.00 am-12.00 pm and one Saturday morning once a month is mandatory.

Applications without a cover letter and completed application form via our career site will not be considered*

At Life Balance Chiropractic Centre our team are coachable and has the humility to seek out, welcome and implement feedback. They are self-motivated and self-directed learners. In fact, lateness, excuse-makers, problem bringers and pessimists don't last long here. Our team work together and share the credit. In fact, glory hogs, stars, blamers and those eager to escape accountability or act entitled don't last very long here either. Our team genuinely care and connects with each other and our clients. They respect each other, are positive, take personal responsibility, love to be held and hold each other accountable to high standards of behaviour and performance. They are other-orientated, self-aware and act with empathy. In fact, those ignorant, who find blame and fault and don’t want to be pushed out of their comfort zone or take ownership and personal responsibility don't last long here.
Our team use system thinking for any recurring tasks and challenges that either they or our clients face, knowing the little details make the most significant difference. In fact, those that like to make it up as they go or don't like using proven systems and best practices as well as improving them just don't last here. We are not for everybody. If you aren't self-motivated, hate being coached, collaborating, sharing credit and getting to know your team and clients on a personal level. Or if you don't like taking personal responsibility, aren’t resourceful and don't use a system thinking approach then we’re probably not for you.

What does a typical day look like and what will I be working on?

Your days combine inbound sales follow-up calls to inquiries, healthcare and office roles to ensure new and current clients have the best possible experience.

A typical day for you is getting up early or coming in the afternoon to arrive a the office to open up, make sure you and the chiropractors are prepared for clients coming in. You are the main customer experience provider as such you’ll be responsible for making sure clients have a great experience from the moment they begin a relationship with us.

All phone calls and inquiries are handled by you. You will be using our proven checklist-first approach and systems to attend to inquiries; answer phone calls and make timely follow-up calls with potential customers who have shown interest and enquired about our service. You will be their trusted advisor to them, do a need/wants analysis and book them as new clients and take payment to confirm.
You manage the diary and accurately maintain the client account database. Scheduling appointments, taking payment, and guidelines for care. You’ll be following up with, rescheduling no-shows or cancellations and reactivating past inactive clients.

You’ll be warmly greeting, smiling and making them feel welcome and comfortable. Checking in and out of clients, responding to client questions, building long-term relationships, and encouraging clients to refer. You’ll ensure all front desk admin is up to date and accurate; such as cashing up, inventory, and current promotions. You’ll be involved in marketing campaigns and posting for our social media, as well as booking and supporting events.

You will be committed to excellence by attending regular weekly training on a Wednesday morning, as well as being flexible to cover your teammates when required. You also perform any other duties to assist the chiropractors may ask. Patient education, X-ray taking and processing (we pay for training/qualification for this), assisting in client assessment, history taking and assisting the chiropractors with various treatment protocols. You'll keep the centre clean and tidy to a very high standard and protect sensitive patient information. When problems arise, you will remain calm, troubleshoot and come up with timely solutions.

What will I need to do to succeed in this role?
In this position, you will play a key role in us delivering customer delight and serving more people in our community through community outreach and follow-up.

The Job Role Includes:

  • Meeting and greeting patients with a smile
  • Telephone, sms and email
  • Inbound Sales from calls and enquiries
  • Scheduling appointments and bookings
  • Multi-tasking
  • Following a proven process using a checklist first approach
  • Taking payments
  • Smart and professional appearance

What will I bring to the team? competencies and skills;

Coachability: The ability to accept and implement feedback from bosses, colleagues and customers and demonstrate an ability to quickly and proficiently absorb, understand and act upon new information

Emotional intelligence: The ability to understand and manage your own emotions and accurately assess others with empathy, understanding and caring ability to work with and confidently relate to all kinds of people. You are other-orientated where you anticipate the needs of others.

High levels of motivation and sufficient drive to achieve one's full potential and excel in the job. Taking responsibility for, and actually accomplishing, constantly growing your own skill set. Demonstrating a willingness to be held accountable for performance and the ability to thrive in an environment where accomplishment and measurement are the driving force in progress and reward.

A caring positive friendly can-do attitude that doesn't take yourself too seriously or abandon others or refuse to help when things sometimes get difficult or get quarrelsome.

A reliable, punctual, honest, loyal and trustworthy professional team player who is flexible and committed to holding high standards for behaviour and performance by proactively and sincerely providing information (including bad news) and troubleshooting to come up with and implement solutions in a candid and open-minded way.

Systems thinking; seek out, create and improve system-centred solutions for any recurring tasks and challenges and use a checklist-first approach to completing repeatable tasks, knowing that the smallest details always make a difference.

Resourceful and Organised: You effectively triage and prioritize tasks and accomplish all of your required work with a do-what-it-takes attitude. Calm under pressure and respond well and don't blame others or make excuses when things go wrong. You don't get overwhelmed by multiple demands and become paralysed, unable to accomplish anything.

Persistence: Follow through on commitments - lives up to verbal and written agreements regardless of personal cost.

Skills required:

  • Demonstrate an excellent command of the English language with excellent written, verbal and interpersonal communication skills with the ability to recall names and faces.
  • Administration and organization skills with high attention to detail
  • Demonstrate very good IT computer skills
  • Good account handling and call handling skills (desirable but not necessary)
  • 2-year customer experience (preferred but not essential).
  • Appointment setting, Inbound Sales rep experience (desirable but not necessary)

What type of people will I be working with?
You Report to the Head CA/Team Lead and be working with our experienced and highly skilled staff that are passionate in the pursuit of excellence, promoting the highest levels of knowledge and care.

Who are Life Balance Chiropractic?

  • At LBCC, In everything we do our, why is to enrich human connections, provide certainty, bring back possibility and create more joy in people's lives. We have the vision to heal the world through our our mission to enable families to make better decisions regarding their health and relentlessly cocreate our client's goals but never rest in the glory.
  • We are a friendly, fun and caring team and work in a relaxed open environment. We are located in the centre of Poole, Dorset. UK. We have been awarded 'The Best Family-friendly Chiropractic care provider UK for patient care excellence'. We have an incredible reputation in the area a 4.8 on Trust Pilot and over 75 5* google reviews.
  • We have 3 values: Care -We are self-aware, give a crap and take care in everything we do. We practice radical candour and humility with one another.
  • Connect -We’re all in this together, we are one family. We celebrate our wins and have fun. We don’t take ourselves too seriously and practice vulnerability.
  • Create - We are authentic, knowing being yourself is the foundation to bring out your best self. We have unimpeachable character and build competitive greatness through the principle of being brave, taking 100% responsibility, accountability for accomplishment and continuous improvement.

Perks and development:

  • Fully supplemented Chiropractic care (worth ££££’s)
  • Health and wellness perks initiative (50% gym membership) subsidised
  • Bi-annual team building days and Monthly socials
  • Superb training and support will be provided with the ability to do courses and qualifications to support learning & career development
  • Company pension scheme
  • Company Discount Perks Scheme and Life Insurance (3 x salary)
  • A pay rate that exceeds the National Living Wage, irrelevant of age!
  • Competitive salary with the opportunity to earn more via team bonuses
  • 28 days paid holiday. (inc bank holidays) (PRO RATA) plus extra days paid off.

Job Types: Part-time, Permanent, 19 hours - 25 hours per week.

Interviews:
*Please attach your personalised CV, Cover letter and answer all the application form questions we send you with as much detail as possible. Applications without a cover letter or completed answers to our application form will not be considered.

Salary: £12.00 per hour rising to £12.44 on completion of a successful probationary period.
Plus OTE of £135 bonus per month